Hello Employees of Knightsbridge Consulting. You are currently looking at the most recent version of the Employee Handbook. This document contains information every consultant should be aware of, and details our policies and procedures.
It is expected that all Consultants follow these policies and procedures while working cases, undertaking research, and, in general, representing Knightsbridge Consulting
The Handbook was last updated: June 4, 2017
SECTION 1: Dress code and Behavior
As Consultants, a great deal of our work has to do with dealing with clients. When dealing with clients we want to project that despite the fact we deal with the unusual, we are infact professionals.
For this reason, we have a dress code policy for when we are meeting with clients:
Consultants are expected to dress at least business casual when meeting with the client, or at any point in time where the client may be present. Business casual, for our purposes, is fully dressed, with well maintained clothing. Jeans are considered business casual, so long as they are clean, and without holes or tears. If you are unsure if an article of clothing is considered business casual, please ask for assistance from one of the Senior Consultants
One is definitely -NOT- to have visible weapons when interacting with a client, unless the circumstances are dire.
All Consultants are to act professionally when interacting with clients. More often than not we are asked to investigate their homes, or places of business. Our goal is to leave the place in the same condition we have found them. Do not bring animals into a client's home or place of business without first getting clearance. Do not smoke within a client's home or place of business.
Consultants having difficulty adhering to the above could find their employment terminated.
SECTION 2: Disclosure
The vast majority of our clients are unaware of the world of the paranormal, at least to the degree we are. As such, we have a very strict policy of disclosure.
Disclosure is how much information we reveal to the client in the course of our investigation.
1. Complete Secrecy -- The ideal amount of disclosure is absolutely none. In many cases, mundane explanations can be found, which will keep the client at ease. It is best to leave the client unaware of the existence of the paranormal, if at all possible.
2. Selective Disclosure -- This is where we reveal only what is pertinent to the investigation to the client. Sometimes, complete secrecy is not possible. In these cases we inform the client of what they need to know to understand what is occurring and how we deal with it. In the case of a haunting, the client may need to be made away of the existence of ghosts and spirits, but there is no need to fully initiate the client into the world of the paranormal
3. Complete Disclosure -- This is the rarest case, and only used in the most dire of circumstances. Sometimes, our investigations result in the client becoming fully aware of the paranormal world. In this case, we are able to disclose everything -- but only as a means to help initiate them into the world. Should we have to undertake full disclosure with a client, we are responsible for helping them adapt to the new reality we have presented them. We cannot simply abandon them after revealing what exists.
SECTION 3: Job Responsibility
As an employee of Knightsbridge Consulting, we have certain expectations of you.
Participation in the investigation of cases -- There are a number of cases made available to the Consultants of Knightsbridge. It is expected that consultants will investigate these cases, and participate in the resolution when possible.
Written Reports -- To officially close a case, a written report must be submitted to the senior consultants. All consultants are expected to write their findings on the cases they take part in. Untill a written report is submitted, the case is considered "Unresolved". All written reports are expected to conform to the Knightsbridge Consulting Report Template
Staff Meetings -- Once a quarter, a staff meeting will be held. Attendance is not optional for these meetings. We do understand that work may keep agents in the field, or other responsibilities may keep them away. In these cases, the Senior Consultants must be informed of the reason for the absence. Ideally this will be done prior to a meeting. Senior Consultants will accept explanations on absences from the meetings for a week following the meeting date. If we have not heard from the absent consultant in that time, disciplinary measures will be enacted.
Training -- Training and research sessions will be held on occassion. These are not mandatory, but in the interest of increasing your knowledge and skills in the field, it is encouraged you attend these.
Office Hours -- Though our office is open during normal office hours (9am-5pm), though our work takes us into the field most of the time. As such, we expect all consultants to be "On Call", rather than sticking to the regular work day. As such, we do not expect you to be in the office daily, though we do expect you to check in once a week, to file paperwork, stay caught up on current events, and to pick up your paycheque.
The Company Website -- This is a resource all Consultants should be using regularily. It's the easiest way to pass information to Consultants as they are working around the globe. If you are not frequenting the Company site, it may call into question the need to maintain you as an employee
SECTION 4: Disciplinary Actions
Violation of any of the above company policies can result in disciplinary actions against the Consultant. These actions can vary in severity from a verbal warning to termination of employment, based on the severity of the violation and the discretion of the Senior Consultants.
We take the way Knightsbridge is represented very seriously, and hope all consultants would as well. We will act swiftly should violations of the above occur.
SECTION 5: Promotion and Roles
As a new hire to Knightsbridge Consulting, you are hired on as an Intern. You will hold this position of intern for either:
Until the Senior Consultants feel you are ready for increased responsibilities
During this period, you will be under the scrutiny of the Senior Consultants. We are determining if you are fitting in with the company, or if it would be in everyone best interest if you sought employment elsewhere.
Interns are expected to assist in investigations, but are not permitted to take the lead on Investigations. You may be kept at the position of Intern longer than two weeks if you:
Do not participate in the investigation of any cases
Do not show the correct attitude in the field
Violate any of the above policies and procedures
When the two weeks have passed, and the Senior Consultants feel you are ready, you will be promoted to the position of Consultant.
Consultants have a great deal more freedom than interns, and make up the greatest number of employees in Knightsbridge Consulting. Consultants are entitled to lead investigations, find and interact with potential clients, and bring in their own cases. Consultants are expected to regularily file case reports, and update the Senior Consultants with their investigations.
Should a Consultant violate the above procedures and policies, they may find themselves demoted to Intern, but this action is only done in extreme cases.
Consultants who have shown initiative, leadership and the ability to represent the Company well will be able to apply for the position of Team Leader.
Team Leaders are Consultants given more responsibility. They can organize cases, lead larger investigations, and are given more responsibilities from the Senior Consultants.
At the moment, there is one Team Leader position available, but as the company grows, and as the need for more assistance grows, more Team Leader positions may be opened.
There is also the administrative position of Case Manager. Currently the role of Case Manager is being fulfilled by one of the Senior Consultants, but ideally we are looking for an employee to search for cases, post them for Consultants to accept, and assist in the review of reports. Case Reports would first be reviewed by the Case Manager, before being passed to the Senior Consultants for final approval.
Finally, there are the Senior Consultants. Two of these positions exist and are currently filled by Alyse Bryce and Craft Ramsay. At the moment, there is no need to add to these positions.
In summary, the positions of Knightsbridge Consulting are:
SECTION 6: Conclusion
It is expected that all employees and potential employees have read this handbook. It is each inpiduals responsibility to make sure they are aware of all the above when seeking employment with Knightsbridge. As such, breaches of the above expectations will be dealt with, based on severity.
Knightsbridge Consulting is a professional, client facing company. Our goal is to assist our clients with their issues. We are not soldiers. We are not an army. We help normal people remain normal. And we keep the supernatural from seeping more into the normal world.
Knightsbridge Consulting: Employee Equipment
As an employee of Knightsbridge Consulting, each Consultant is provided with essential pieces of equipment to assist in their investigation and resolution of cases. The equipment provided is property of Knightsbridge Consulting and should be treated with the upmost care. We do know that the nature of the work we do does sometimes lead to extreme situations which can put company property at risk, but we ask that Consultants do what they can to prevent damage to this gear.
The Equipment Guide was last updated: June 4, 2017
SECTION 1: Smart Phone and Earpiece
As a Consultant you will be provided with a state-of-the-art mobile phone, incorporating both mundane and non-mundane technology. These devices are preloaded with a number of work-critical applications, including our proprietary Knightsbridge Connect Application. This application will keep you in contact with other consulants at all times, and uses Agarthan technology to drastically increase the coverage. Each phone comes with a near invisible wireless earpiece that is connected through your phone.
You will be assigned both a phone number and email address when you are given your Knightsbridge Consulting Mobile Device.
SECTION 2: Convertible Tablet/Laptop
Each consultant will recieve a top end Convertible 2-in-1 Tablet and laptop. This device will come preloaded with all the necessary applications to research cases and write reports. Tethered with the Knightsbridge Consulting Smart Phone and you will have internet access anywhere in the world.Each device will be set up with top end security including retinal scan to unlock.
The device will automatically connect to the Knightsbridge Office network when you are in the 181 High Holborn office location.
SECTION 3: Employee Access Card
The employee access card, in addition to other biometric security, will grant you access to all areas of the Knightsbridge office associated with your employee level. This includes after hours access to the Consultants area and lounge, as well as the storage facility. Furthermore, the Employee Access Card offers a number of Employee perks when presented at local businesses
SECTION 4: Business Cards
Employee Business cards will be provided to each Consultant upon hire, and further on request. There are two types of business cards which the Consultant will have access to:
Normal Paper Business Cards
Paper Business Cards with Remote Tracking device
The second style of business card is sometimes useful when you need to know where someone or something is traveling to from a discreet distance
SECTION 5: Weapons and Gear
Knightsbridge Consulting maintains a small amory of weapons and gear. These are for Consultants use when it is needed. Beyond the limited items held in the High Holborn office, each Consultant will be given an annual stipend for gear they deem necessary. This stipend increases based on tenure with the company and position. While there is no guidelines upon gear each Consultant can purchase, not being properly prepared for investigation will lead management to reassess the stipend on a case-by-case situation.
SECTION 6: Conclusion
It is expected all Knightsbridge Consultants have read this documentation on Employee Equipment and as such will maintain the equipment given to them. Failure to do so will result in confiscation of the gear and possible termination of the employee's employment.
Knightsbridge Consulting: High Holborn Office
Knightsbridge Consulting maintains an office in London, England located at the corner of High Holborn and Drury Lane. This location was chosen due to it's proximity to Ealdwic in London, and the ammenities that it provides.
The building itself is three stories, with a rooftop mezzanine, and secure storage area. The main floor is where the administration desk and Consultant cubicles are located. Office amenities including a staff area and kitchen are also located on the main floor. The second floor holds the offices of the Senior Consultants, Team Leaders, Case Managers as well as a small library. The adjacent area is the secure storage area which has research rooms as well as artefact lockdown areas. The third floor is a loft apartment owned by the Senior Consultants.
It is located within close walking distance to the High Holborn Underground Station (272m), as well as bus stops on Drury Lane and High Holborn. It is also a short two block walk from the British Museum. Next door is the White Hart Public House, the oldest licensed establishment in London, dating back to 1216.
Currently the Knightsbridge Office is undergoing renovations to create a better working environment for both Employees and Clients. Renovations should be complete towards the end of June, with the office reopening on Monday June 26, 2017