Hello Employees of Knightsbridge Consulting. You are currently looking at the most recent version of the Employee Handbook. This document contains information every consultant should be aware of and details our policies and procedures. It is expected that all Consultants follow these policies and procedures while working cases, undertaking research, and in representing Knightsbridge Consulting. Consultants who violate the terms of the EMPLOYEE HANDBOOK will be sanctioned. Sanctions can vary to include restricted duties, additional duties, suspension, or termination.
SECTION 1: Dress Code & Behaviour
As Consultants, a great deal of our work is dealing with clients. We want to project that although our cases may be unusual, we are professionals. For this reason, we have a dress code policy for meeting with clients:
Consultants are expected to dress at least business casual when meeting with the client or at any point in time where the client may be present. Business casual, for our purposes, is fully dressed, with well maintained clothing. Jeans are considered business casual, so long as they are clean, and without holes or tears. If you are unsure if an article of clothing is considered business casual, please ask for assistance from one of the Senior Consultants. Consultants are ABSOLUTELY PROHIBITED from having visible weapons when interacting with a client, unless the circumstances are dire. All Consultants are to behave professionally when interacting with clients. More often than not we are asked to investigate their homes or places of business. Our goal is to leave places in the same or better condition as we have found them. Do not bring animals into a client's home or place of business without first getting clearance. Do not smoke within a client's home or place of business.
SECTION 2: Disclosure
The vast majority of our clients are unaware of the world of the paranormal. For this reason, when dealing with those in the mundane world, we have a strict policy regarding disclosures. Disclosure is how much information we reveal to the client in the course of our investigation.
Complete Secrecy -- The ideal amount of disclosure is absolutely none. In many cases, mundane explanations can be found, which will keep the client at ease. It is best to leave the client unaware of the existence of the paranormal, if at all possible.
Selective Disclosure -- This is where we reveal only what is pertinent to the investigation to the client. Sometimes, complete secrecy is not possible. In these cases we inform the client of what they need to know to understand what is occurring and how we deal with it. In the case of a haunting, the client may need to be made away of the existence of ghosts and spirits, but there is no need to fully initiate the client into the world of the paranormal
Complete Disclosure -- This is the rarest case, and only used in the most dire of circumstances. Sometimes, our investigations result in the client becoming fully aware of the paranormal world. In this case, we are able to disclose everything -- but only as a means to help initiate them into the world. Should we have to undertake full disclosure with a client, we are responsible for helping them adapt to the new reality we have presented them. We cannot simply abandon them after revealing what exists.
SECTION 3: Job Responsibility
As an employee of Knightsbridge Consulting, we have certain expectations of you:
Participation in the investigation of cases -- There are a number of cases made available to the Consultants of Knightsbridge. It is expected that consultants will investigate these cases and participate in the resolution when possible.
Written Reports -- To officially close a case, a written report must be submitted to the senior consultants. All consultants are expected to write their findings on the cases they take part in. Until a written report is submitted, the case is considered "Unresolved." All written reports are expected to conform to the Knightsbridge Consulting Report Template.
Staff Meetings -- Once a quarter, a staff meeting will be held. Attendance is not optional for these meetings. We do understand that work may keep agents in the field, or other responsibilities may keep them away. In these cases, the Senior Consultants must be informed of the reason for the absence. Ideally this will be done prior to a meeting. Senior Consultants will accept explanations on absences from the meetings for a week following the meeting date. If we have not heard from the absent consultant in that time, disciplinary measures will be enacted.
Training -- Training and research sessions will be held on occasion. These are not mandatory, but in the interest of increasing your knowledge and skills in the field, it is encouraged you attend.
Office Hours -- Though our office is open during normal office hours (9am-5pm), our work takes us into the field most of the time. As such, we expect all consultants to be "On Call" rather than sticking to the regular work day. We do not expect you to be in the office daily. We do expect you to check in once a week, to file paperwork, stay caught up on current events, and to pick up your pay cheque.
The Company Website & Forums -- This is a resource all Consultants should be using regularly. It is the easiest way to pass information to Consultants as they are working around the globe. If you are not frequenting the Company site, the forums, and Discord as required, you will be considered absent and the two-week compliance period will begin.
SECTION 4: Disciplinary Actions
Violation of any of the above Company policies can result in disciplinary actions against the Consultant. These actions can vary in severity from a verbal warning to termination of employment, based on the severity of the violation and the discretion of the Senior Consultants. We take the way Knightsbridge is represented very seriously, and expect you will as well. We will act swiftly should violations of the above occur.
SECTION 5: Promotion & Firm Positions
As a new hire to Knightsbridge Consulting, you are hired on as an Intern. You will hold this position of intern for either thirty (30) days, or until Senior Consultants feel you are ready for increased responsibilities. During this period, you will be under the observation of the Senior Consultants to determine whether you are a good fit for Knightsbridge. We take our reputation very seriously and we expect the best from all of our Consultants. If you cannot meet the standards we hold ourselves to over the probationary period, we will likely ask that you seek employment elsewhere.
Interns are expected to assist in investigations, but are not permitted to take the lead on Investigations. You may be kept at the position of Intern longer than 30 days if you do not participate in the investigation of any cases, do not show the correct attitude in the field, or violate any of the above policies and procedures. When the probationary period ends, Senior Consultants will staff your progress and decide whether you will be promoted to the position of Consultant.
Consultants have a great deal more freedom than interns, and make up the greatest number of employees in Knightsbridge Consulting. Consultants are entitled to lead investigations, find and interact with potential clients, and bring in their own cases. Consultants are expected to regularly file case reports and update the Senior Consultants with their investigations. Consultants who have shown initiative, leadership and the ability to represent the Company well will be promoted to the position of Team Leader.
Team Leaders are Consultants who have additional responsibilities. They can organize cases, lead larger investigations, and are given more responsibilities from the Senior Consultants. There is also the administrative position of Case Manager. The Case Manager's responsibility is to search for cases, post them for Consultants to accept, and assist in the review of reports. The Case Manager is responsible for monitoring the progress of cases and making sure Consultants have what they need to conduct investigations in the field. Case Reports would first be reviewed by the Case Manager, before being passed to the Senior Consultants for final approval. Finally, there are the Senior Consultants. Senior Consultants have the most responsibility in the company and are involved in all aspects of both field and office work.
SECTION 6: Conclusion
It is expected that all employees and potential employees have read this handbook. It is each inpiduals responsibility to make sure they are aware of all the above when seeking employment with Knightsbridge. As such, breaches of the above expectations will be dealt with, based on severity. Knightsbridge Consulting is a professional, client facing company. Our goal is to assist our clients with their issues. We are not soldiers. We are not an army. We help normal people remain normal. And we keep the supernatural from seeping more into the normal world.
As an employee of Knightsbridge Consulting, each Consultant is provided with essential pieces of equipment to assist in their investigation and resolution of cases. The equipment provided is property of Knightsbridge Consulting and should be treated with the utmost care. We understand the nature of our work sometimes leads to extreme situations which can put company property at risk, but we ask that Consultants do what they can to prevent damage to this gear. Upon acceptance of employment, each new hire is required to sign and initial each page of this handbook before requistion of equipment.
SECTION 1: Smart Phone & Earpiece
As a Consultant you will be provided with a state-of-the-art mobile phone, incorporating both mundane and non-mundane technology. These devices are loaded with a number of work-critical applications, including our proprietary Knightsbridge Connect Application. This application will keep you in contact with other consulants at all times and uses Agarthan technology to drastically increase the coverage. Each smartphone comes with a near invisible wireless earpiece that can be utilized as needed.
You will be assigned both a phone number and email address when you are given your Knightsbridge Consulting Mobile Device.
SECTION 2: Convertible Tablet/Laptop
Each consultant will recieve a top end Convertible 2-in-1 Tablet and laptop. This device will come loaded with all of the necessary applications to research cases and write reports. Tethered to the Knightsbridge Consulting Smart Phone, you will have internet access anywhere in the world. Each device will be set up with top end security including retinal scan to unlock. All devices will automatically connect to the Knightsbridge Office network when you are in the 181 High Holborn office location.
SECTION 3: Employee Access Card
The employee access card works with our other biometric security systems to grant you access to all areas of the Knightsbridge office associated with your employee level. This includes after hours access to the Consultants area and lounge, as well as the storage facility. Furthermore, the Employee Access Card offers a number of Employee perks when presented at local businesses in London.
SECTION 4: Business Cards
Employee Business cards will be provided to each Consultant upon hire. These can be replenished as needed by request to the Case Manager. Consultants will be provided with both normal business cards with the Knightsbridge logo and can also request business cards with remote tracking. The latter can sometimes be useful when there is a need to know where someone or something is traveling from a discreet distance. In order to activate the remote tracking, please see the Case Manager prior to using the RTD (Remote Tracking Device) cards.
SECTION 5: Weapons & Gear
Knightsbridge Consulting maintains a small armory of weapons and gear. These are for Consultants use as needed. Beyond the limited items held in the High Holborn office, each Consultant will be given an annual stipend for the discretionary gear they deem necessary. This stipend increases based on tenure with the company and position.
SECTION 6: Conclusion
It is expected that all Knightsbridge Consultants have read this documentation on Employee Equipment and will maintain the equipment given to them. Failure to do so will result in confiscation of the gear and possible termination of the employment.